FAQ

To place an order, simply browse our products, select the items you want, and click "Add to Basket." Once you’ve added all your desired items, proceed to checkout, fill in the required details, and confirm your order. Your order will then be processed and prepared for delivery. If you have any questions or need assistance, feel free to reach out to our customer support team!

Yes, we provide Cash on Delivery (COD) as a convenient payment option. Free delivery is available for all orders above Rs. 1000. For orders below this amount, delivery charges will apply. If you have any specific questions about delivery to your area or need further assistance, please don’t hesitate to contact us! We’re here to help.

Once your order is successfully placed, you will receive a confirmation email at the address you provided during checkout. This email will contain all the details of your order, including the items purchased, delivery information, and payment status. If you placed the order through our website, you can also check your order details by logging into your account and navigating to My Account -> My Orders. If you have any questions or don’t receive the confirmation email, feel free to contact our customer support team for assistance!

Once your order is successfully placed, it will be processed and prepared for dispatch. The entire process, from confirmation to delivery, typically takes 4-5 business days. You’ll receive updates via email or text message, including tracking information once your order is on its way.

All orders will be placed on our website, www.carecosmetics1984.com.

We keep you informed at every step of your order’s journey through email and text message updates. Once your order is placed, you’ll receive a confirmation email or text with your order details. When your order is shipped, we’ll send you another message containing the tracking information so you can monitor its progress. If you haven’t received any updates, please check your spam folder or old SMS messages. In case of any unexpected delays, we’ll send you a special notification to keep you informed.

We make confirmation calls to verify the details of your order and ensure everything is accurate before processing. This helps us confirm that there are no changes or issues with your order, providing you with a seamless and reliable shopping experience. If you have any questions or need to make adjustments, feel free to let us know during the call!

We currently do not offer direct exchanges. However, if you wish to return a product, our customer service team will review your case. If approved, you will receive a coupon for the exact amount of your order (excluding shipping costs) to use on our website once the return is successfully processed.